Why should you respond to customer complaints on a personal level? The silent observer's perspective
- López-López, I.
- Palazón, M.
- Sánchez-Martínez, J.A.
ISSN: 2040-7122
Année de publication: 2021
Volumen: 15
Número: 4
Pages: 661-684
Type: Article
Revue:
Journal of Research in Interactive Marketing