Discovering call interaction fluency: A way to improve experiences with call centres

  1. Fernández-Sabiote, E.
  2. López-López, I.
Journal:
Service Science

ISSN: 2164-3970,  2164-3962

Year of publication: 2020

Volume: 12

Issue: 1

Pages: 26-42

Type: Article

DOI: 10.1287/SERV.2019.0251 GOOGLE SCHOLAR

Sustainable development goals

Data source: Scopus