Personal determinants of online shopping frustration and its influence on consumers' positive word of mouth

  1. Román, S.
  2. Riquelme, I.P.
Journal:
Journal of Electronic Commerce Research

ISSN: 1526-6133,  1938-9027

Year of publication: 2014

Volume: 15

Issue: 2

Pages: 87-103

Type: Article

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Data source: Scopus