Improving customer capital through relationship memory at a commercial bank in Spain †

  1. Cegarra-Navarro, J.-G.
  2. Jiménez-Jiménez, D.
  3. Fernández-Gil, J.-R.
Revue:
Knowledge Management Research and Practice

ISSN: 1477-8246,  1477-8238

Année de publication: 2014

Volumen: 12

Número: 3

Pages: 310-321

Type: Article

DOI: 10.1057/KMRP.2014.9 GOOGLE SCHOLAR
La source de données: Scopus