Publications in collaboration with researchers from Università di Udine (3)

2019

  1. Multiobjective evolutionary feature selection and fuzzy classification of contact centre data

    Expert Systems, Vol. 36, Núm. 3

2018

  1. Towards semi-Automatic human performance evaluation: The case study of a contact center

    Intelligent Data Analysis, Vol. 22, Núm. 4, pp. 867-880

2015

  1. Attribute selection via multi-objective evolutionary computation applied to multi-skill contact center data classification

    Proceedings - 2015 IEEE Symposium Series on Computational Intelligence, SSCI 2015