El rol del eWOM en la comunicación de RSC en redes sociales

  1. Aguirre, Claudia 1
  2. Ruiz, Salvador
  3. Palazón, Mariola
  4. Rodríguez, Augusto
  1. 1 Universidad del Valle (Colombia)
    info

    Universidad del Valle (Colombia)

    Santiago de Cali, Colombia

    ROR https://ror.org/00jb9vg53

Revista:
Anagramas: Rumbos y sentidos de la comunicación

ISSN: 1692-2522

Año de publicación: 2021

Título del ejemplar: Enero-Junio

Volumen: 19

Número: 38

Tipo: Artículo

DOI: 10.22395/ANGR.V19N38A2 DIALNET GOOGLE SCHOLAR lock_openDialnet editor

Otras publicaciones en: Anagramas: Rumbos y sentidos de la comunicación

Objetivos de desarrollo sostenible

Resumen

Companies try to innovate in their communication strategies for offering information about their goods and services and other information related with the RSC activities performed by the company. Currently, RSC communication is very important and little is known about the best way to perform it. Thus, social networks have become an important communication channel between companies and consumers. Through social networks, individuals share information with other users but also support the company in the broadcasting of the information related to their activities. This type of broadcasting in virtual contexts is known as eWOM. The goal of this research is to analyze the role of the eWOM in the broadcasting of the RSC information of the company. For that, it performs a study based in content analysis that compares if the company’s publications in the Facebook social network with RSC content generate more interactions by the consumers than the publications with commercial information. The results corroborate that the company achieves a greater broadcasting of their information in terms of eWOM when their publications have RSC information, given that those publications achieve a greater number of ‘likes’ and comments, and are shared more widely at the same time.

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