The impact of congruence between the CSR activity and the company's core business on consumer response to CSR

  1. J. V. García Jiménez 1
  2. S. Ruiz de Maya
  3. I. López López
  1. 1 Universidad de Murcia
    info

    Universidad de Murcia

    Murcia, España

    ROR https://ror.org/03p3aeb86

Journal:
Spanish journal of marketing-ESIC

ISSN: 2444-9695 2444-9709

Year of publication: 2017

Volume: 21

Issue: 1

Pages: 26-38

Type: Article

DOI: 10.1016/J.SJME.2017.01.001 DIALNET GOOGLE SCHOLAR

More publications in: Spanish journal of marketing-ESIC

Abstract

The focal action in CSR campaigns can be either related or unrelated to the company's core business. Previous research has revealed mixed results as to which option produces the most favorable consumer responses. In this paper, we try to shed some light on the effect of congruence between the CSR campaign and the company's core business on consumer response, while identifying skepticism toward CSR as the key moderator that can help us assess its impact. The data confirm our hypotheses and clarify the role of congruence in CSR initiatives. Both academic and managerial implications are reported and discussed.

Funding information

The author(s) disclosed receipt of the following financial support for the research, authorship, and/or publication of this article: This research was supported by the grant ECO2012-35766 from the Spanish Ministry of Economics and Competitiveness. Authors also thank the support provided by Fundación Cajamurcia.

Funders

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