Un estudio exploratorio sobre la generación de experiencias afectivo-sensoriales a través de los personajes de marca
- Delgado Ballester, Elena
- Fernández Sabiote, Estela
- Honrubia-Pardo, Agueda
ISSN: 1698-5117
Any de publicació: 2013
Número: 37
Pàgines: 32-51
Tipus: Article
Altres publicacions en: Universia Business Review
Resum
Advertising practice and theory hold that using brand characters is an effective way to create a positive brand image and establish a personal connection with consumers. Currently there is a renewed interest in brand identification elements, and especially in brand characters, as a way of generating brand experiences on which brand differentiation can be based. This research analyzes how sensorial and affective experiences are affected by the presence or ausence of the brand character based on the brand familiarity, product involvement and consumer loneliness. The exploratory and preliminary results obtained are a first empirical evidence of the potential of brand characters as a way of non-functional brand differentiation.
Referències bibliogràfiques
- Alba, J. W., Hutchinson, J. W. (1987) "Dimensions of consumer expertise", Journal of Consumer Research, Vol. 13, núm. March, p. 411-454.
- Bhattacharya, C.B.; Sen, S. (2003), "Consumer-company identification: A framework for Understanding consumers' relationships with companies", Journal of Marketing, Vol. 67, núm. 2, p. 76-88.
- Brakus, J. J.; Schmitt, B. H.; Zarantonello, L. (2009), "Brand experience: What is it? How is it measured? Does it affect royalty?", Journal of Marketing, Vol. 73, núm. May, p. 52-68.
- Butterfield, L. (2009), "La experiencia como revolución", Mejores Marcas Españolas, p. 32-34, Interbrand.
- D'Astous, A.; Landreville, V. (2003), "An experimental investigation of factors affecting consumers' perceptions of sales promotions", European Journal of Marketing, Vol. 3, núm. 11/12, p. 1746-1761.
- Delbaere M.; McQuarrie E.F.; Phillips B. J. (2011), "Personification in advertising. Using a visual metaphor to trigger anthropomorphism", Journal of Advertising, Vol. 40, núm. 1 (Spring), p. 121-130.
- Delgado, E.; Fernández, E. (2011), "Las experiencias de marca: estudio exploratorio de sus consecuencias en la relación consumidor-marca", Revista Europea de Dirección y Economía de la Empresa, Vol. 20, núm 3, p. 121-139.
- Delgado, E.; Hernández, M. (2008), "Effect of brand associations on consumer reactions to unknown on-line Brands". International Journal of Electronic Commerce, Vol. 12, núm. 3, p. 81-115.
- Delgado-Ballester, E.; Navarro, A.; Sicilia, M. (2012), "Revitalising brands through communication messages: the role of brand familiarity", European Journal of Marketing, Vol. 46, núm. 1/2, p. 31-51.
- Elder, R. S.; Krishna, A. (2010), "The effects of advertising copy on sensory thoughts and perceived taste", Journal of Consumer Research, Vol. 36, núm. February, p. 748-756.
- Epley, N.; Waytz, A.; Akalis, S.; Cacioppo, J. T. (2008), "When we need a human: motivational determinants of anthropomorphism", Social Cognition, Vol. 26, núm. 2, p. 143-155.
- Hamburger, Y.A.; Ben-Artzi, E. (2003), "Loneliness and internet use", Computers in Human Behaviour, Vol. 19, núm. 1, p. 71-80.
- Henderson, P. W.; Cote, J. A. (1998), "Guidelines for selecting or modifying logos"; Journal of Marketing, Vol. 62, núm. April, p. 14-30.
- Hughes, M. E.; Waite, L. J; Hawkley, L. C.; Cacioppo, J. T. (2004), "A short scale for measuring loneliness in large surveys: Results from two population-based Studies", Research on Aging, Vol. 26, núm. 6 (November), p. 655-672.
- Keller, K, L. (2008), "Administración Estratégica de Marca", Ed. Pearson Prentice Hall, México, 3a Ed.
- Kim, Y.; Kang, J.; Kim, M. (2005), "The relationships among family and social interaction, loneliness, mall shopping motivation, and mall spending of older consumers", Psychology & Marketing, Vol. 22, núm. 12, p. 995-1015.
- Krishnan, H.S. (1996), "Characteristics of memory associations: A consumer-based brand equity perspective", International Journal of Research in Marketing, Vol. 13, p. 389-405.
- Mittal, B.; Lee, M. S. (1989), "A causal model of consumer involvement", Journal of Economic Psychology, Vol. 19, p. 363-389.
- Peplau, L. A.; Perlman, D. (1982), "Loneliness: A sourcebook of current theory, research and therapy". New York: John Wiley.
- Petty, R.E.; Cacioppo, J.T. (1984), "The effects of involvement on responses to argument quantity and quality: Central and peripheral routes to persuasion", Journal of Personality and Social Psychology, Vol. 46, p. 69-81.
- Stokburger-Sauer, N.; Ratneshwar, S.; Sen, S. (2012), "Drivers of consumer-brand identification", International Journal of Research in Marketing, Vol. 29, p. 406-418.
- Sung, Y.; Tinkham, S.F. (2005), "Brand personality structures in the United States and Korea: Common and culture-specific factors", Journal of Consumer Psychology, Vol. 15, núm. 4, p. 334-350.
- Vargas, L. (2011), "Familiaridad de marca: Crítica al concepto actual y nueva propuesta de una composición multidimensional", Questiones publicitarias, Vol. 1, núm. 16, p. 77-90.
- Zaichkowsky, J.L. (1985), "Measuring the involvement construct", Journal of Consumer Research, Vol. 12, núm. June, p. 341-352.