Las experiencias de marcaestudio exploratorio de sus consecuencias en la relación consumidor-marca
ISSN: 1019-6838
Any de publicació: 2011
Volum: 20
Número: 3
Pàgines: 121-140
Tipus: Article
Altres publicacions en: Revista europea de dirección y economía de la empresa
Referències bibliogràfiques
- AAKER, J.L. (1991): Managing Brand Equity. New York: The Free Press.
- AAKER, J.L. (1997): "Dimensions of Brand Personality", Journal of Marketing Research, 34 (August), pp. 347-356.
- ADDIS, M.; HOLBROOK, M.B. (2001): "On the Con-ceptual Link between Mass Customisation and Experiential Consumption: An Explosion of Subjectivity", Journal of Consumer Behaviour, 1 (1), pp. 50-66.
- AHEARNE, M.; BHATTACHARYA, C.B.; GRUEN, T. (2005): "Antecedents and Consequences of Customer-Company Identification: Expanding the Role of Relationship Marketing", Journal of Applied Psychology, 90 (3), pp. 574-585. (Pubitemid 40831097)
- ANDERSON, J.C.; GERBING, D.W. (1988): "Structural Equation Modelling in Practice: A Review and Re-commended Two-Step Approach", Psychological Bulletin, 103 (3), pp. 411-423.
- ARNOLD, M.; KRISTY, E.R.; PONDER, N.; LUEG, J.E. (2005): "Customer Delight in a Retail Context: In-vestigating Delightful and Terrible Shopping Experiences", Journal of Business Research, 58 (8), pp. 1132-1145. (Pubitemid 40131365)
- BABIN, B.J.; DARDEN, W.R.; GRIFFIN, M. (1994): "Work and/on Fun: Measuring Hedonic and Utilita-rian Shopping Value", Journal of Consumer Re-search, 20 (March), pp. 644-656.
- BAGOZZI, R.P.; YI, Y. (1988): "On the Evaluation of Structural Equation Models", Journal of the Acade-my of Marketing Science, 16 (1), pp. 74-99.
- BELLIZI, J.A.; CROWLEY, A.E.; HASTY, R.W. (1983): "The Effects of Color in Store Design", Journal of Retailing, 59 (1), pp. 21-43.
- BELLIZI, J.A.; HITE, R.E. (1992): "Environmental Color, Consumer Feelings, and Purchase Likeli-hood", Psychology and Marketing, 8 (5), pp. 347-363.
- BHATTACHARYA, C.B.; SEN, S. (2003): "Consumer-Company Identification: A Framework for Unders-tanding Consumers' Relationships with Companies", Journal of Marketing, 67 (2), pp. 76-88. (Pubitemid 36507811)
- BITNER, M.J.; BOOMS, B.H.; TETREAULT, M.S. (1990): "The Service Encounter: Diagnosing Favo-rable and Unfavorable Incidents", Journal of Marketing, 54 (1), pp. 71-84.
- BORGHINI, S.; DIAMOND, N.; KOZINETS, R.V.; MCGRATH M.A.; MUÑIZ, A.; SHERRY, J.F. (2009): "Why Are Themed Brandstores so Powerful? Retail Brand Ideology at American Girl Place", Journal of Retailing, 85 (3), pp. 363-375.
- BRAKUS, J.J.; SCHMITT, B.; ZARANTONELLO, L. (2009): "Brand Experience: What is it? How is it Measured? Does it Affect Loyalty?", Journal of Marketing, 73 (May), pp. 52-68.
- BRAKUS, J.J.; SCHMITT, B.; ZHANG, S. (2008): "Experiential Attributes and Consumer Judgments", en H.B. Schmitt y D. Rogers [ed.]: Handbook on Brand and Experience Management. Northampton, MA: Elgar.
- BRONIARCZYK, S.M.; ALBA, J.W. (1994): "The Role of Consumers' Intuitions in Inference Making", Journal of Consumer Research, 21 (December), pp. 393-407.
- BROWN, S.W.; COWLES, D.L.; TUTEN, T.L. (1996): "Service Recovery: Its Value and Limitations as a Retail Strategy", International Journal of Service Industry Management, 7 (5), pp. 32-46.
- BUTTERFIELD, L. (2009). "La experiencia como revo- lución", Mejores Marcas Españolas, pp. 32-34. In-terbrand.
- CACIOPPO, J.T.; PETTY, R.E. (1982): "The Need for Cognition", Journal of Personality and Social Psychology, 42 (1), pp. 116-131.
- CARPENTER, G.S.; GLAZER, R.; NAKAMOTO, K. (1994): "Meaningful Brands from Meaningless Differentiation: The Dependence on Irrelevant Attributes", Journal of Marketing Research, 31 (August), pp. 339-350.
- CHURCHILL, G.A. (1979): "A Paradigm for Developing Better Measures of Marketing Constructs", Journal of Marketing Research, 16 (February), pp. 64-73.
- DUBÉ; L.; CERVELLON, M.C.; JINGYUAN, H. (2003): "Should Consumers' Attitudes Be Reduced to their Affective and Cognitive Bases? Validation of a Hie-rarchical Model", International Journal of Research in Marketing, 20 (3), pp. 259-272. (Pubitemid 37007037)
- EAST, R.; HAMMOND, K.; LOMAX, W. (2008): "Measuring the Impact of Positive and Negative Word of Mouth on Brand Purchase Probability", Internatio-nal Journal of Research in Marketing, 25 (3), pp. 215-224.
- EINWILLER, S.; FEDORIKHIN, A.; JHONSON, A.R.; KA-MIS, M.A. (2006): "Enough is Enough! When Identi-fication no Longer Prevents Negative Corporate Associations", Journal of the Academy of Marketing Science, 34 (2), pp. 185-194. (Pubitemid 43319810)
- ELDER, R.S.; KRISHNA, A. (2010): "The Effects of Advertising Copy on Sensory Thoughts and Per-ceived Taste", Journal of Consumer Research, 36 (February), pp. 748-756.
- FERNÁNDEZ SABIOTE, E.; ROMÁN, S. (2005): "Organizational Citizenship Behavior from the Service Customer's Perspective", International Journal of Market Research, 47 (3), pp. 317-336. (Pubitemid 40707466)
- FISCHER, G.W.; CARMON, Z.; ARIELY, D.; ZAUBER-MAN, G. (1999): "Goal-Based Construction of Preference: Task Goals and the Prominence Effect", Management Science, 45 (August), pp. 1057-1075. (Pubitemid 32077674)
- FITZSIMONS, G.M.; CHARTRAND, T.; FITZSIMONS, G.J. (2008): "Automatic Effects of Brand Exposure on Motivated Behaviour: How Apple Makes You "Think Different", Journal of Consumer Research, 35 (June), pp. 21-35.
- FORNELL, C.; LARCKER, D.F. (1981): "Evaluating Structural Equation Models with Unobservable Va-riables and Measurement Error", Journal of Marke-ting Research, 27 (February), pp. 39-50.
- GREWAL, D.; LEVY, M.; KUMAR, V. (2009): "Customer Experience Management in Retailing: An Organizing Framework", Journal of Retailing, 85, pp. 1-14.
- GRUNERT, K.G. (1996): "Automatic and Strategic Processes in Advertising Effects", Journal of Marketing, 60 (October), pp. 88-101.
- HAIR, J.F.; ANDERSON, R.E.; TATHAM, R.L.; BLACK, W.C. (1998): Multivariate Data Analysis. 5a ed. Up-per Saddle River, NJ: Prentice Hall.
- HAVLENA, W.; HOLBROOK, M.B. (1986): "The Varieties of Consumption Experience: Comparing Two Typologies of Emotion in Consumer Behaviour", Journal of Consumer Research, 13 (December), pp. 394-404.
- HIGIE, R.A.; FEICK, L.F.; PRICE, L.L. (1987): "Types and Amount of Word-of-Mouth Communications about Retailers", Journal of Retailing, 63, pp. 260-278.
- HIRSCHMAN, E.C.; HOLBROOK, M.B. (1982): "Hedo-nic Consumption: Emerging Concepts, Methods and Propositions", Journal of Marketing, 46 (Summer), pp. 92-101.
- HOCH, S.J.; LOEWENSTEIN, G.F. (1991), "Time-inconsistent Preferences and Consumer Self-Con-trol", Journal of Consumer Research, 14 (Septem-ber), pp. 132-140.
- HOLBROOK, M.B. (1999): Consumer Value. A Frame-work for Analysis and Research. London: Routledge.
- HOLBROOK, M.B.; HIRSCHMAN, E.C. (1982): "The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun", Journal of Consumer Research, 9 (September), pp. 132-140.
- HOLBROOK, M.B. (2000): "The Millennial Consumer in the Texts of Our Times: Experience and Entertainment", Journal of Macromarketing, 20 (2), pp. 178-192.
- HOLLENBECK, C.R.; PETERS, C.; ZINKHAN, G.M. (2008): "Retails Spectacles and Brand Meaning: In-sights from a Brand Museum Case Study", Journal of Retailing, 84 (3), pp. 334-353.
- HOMBURG, C.; WIESEKE, J.; HOYER, W.D. (2009): "Social Identity and the Service-Profit Chain", Journal of Marketing, 73 (March), pp. 38-54.
- HUBER, F.; HERRMANN, A.; BRAUNSTEIN, C. (2000): "Testing the Metric Equivalence of Customer Value: An Empirical Test across Germany and Denmark", 2000 Multicultural Marketing Conference of thte Academy of Marketing Science. Kowloon, JP.
- JOHAR, G.; SENGUPTA, J.; AAKER, J. (2005): "Two Roads to Updating Brand Personality Impressions: Trait versus Evaluative Inferencing", Journal of Marketing Research, 42 (November), pp. 458-469. (Pubitemid 41730320)
- JOHNSON, E.; PAINE, J.W. (1985): "Effort and Accuracy in Choice", Management Science, 31 (April), pp. 395-414.
- JÖRESKOG, K.G.; SÖRBOM, D. (1996): User's Refe-rence Guide. 2a ed. Chicago, IL: Scientific Sowtfare International Inc.
- KELLER, K.L. (1993): "Conceptualizing, Measuring, and Managing Customer-Based Brand Equity", Journal of Marketing, 57 (January), pp. 1-22.
- KELLER, K.L. (2003): "Brand Synthesis: The Multi-dimensionality of Brand Knowledge", Journal of Consumer Research: An Interdisciplinary Quarterly, 29 (4), pp. 595-600.
- KELLER, K.L.; LEHMANN, D.R. (2006): "Brands and Branding: Research Findings and Future Priorities", Marketing Science, 25 (6), pp. 740-759.
- KOTLER, P. (1997): Marketing Management: Analysis, Planning, Implementation, and Control. 9a ed. Upper Saddle River, NJ: Prentice-Hall.
- LEE. A. (2002): "Effects of Implicit Memory on Memory-Based Versus Stimulus-Based Brand Choice", Journal of Marketing Research, vol. 39 (November), pp. 440-454.
- LEE, A.; LABROO, A.A. (2004): "The Effect of Con-ceptual and Perceptual Fluency on Brand Evalua-tion", Journal of Marketing Research, 41 (May), pp. 151-165. (Pubitemid 38671099)
- LOEWENSTEIN, G.F. (1996): "Out of Control: Visceral Influences on Behaviour", Organizational Beha-viour and Human Decision Processes, 65 (March), pp. 272-292.
- MANDEL, H.; JOHNSON, E.J. (2002): "When Web Pages Influence Choice: Effects of Visual Primes on Experts and Novices", Journal of Consumer Re-search, 29 (September), pp. 235-245. (Pubitemid 36989564)
- MATTSON, J. (1991): Better Business by the ABS of Values. Lund: Studdenlitteratur.
- MAXHAM, J.G.; PESSEMIER, E.A. (2002): "A Longitu-dinal Study of Complaining Customers' Evaluations of Multiple Service Failures and Recovery Efforts", Journal of Marketing, 66, pp. 57-71.
- MCALLISTER, L.; PESSEMIER, E.A. (1982): "Variety Seeking Behaviour: An Interdisciplinary Review", Journal of Consumer Research, 9 (December), pp. 311-322.
- MONROE, K.B. (1990): Princing: Making Profitable Decisions. 2a ed. New York: McGraw-Hill.
- NUNALLY, J.C.; BERNSTEIN, I.H. (1994): Psychometric Theory. 3a ed. New York: McGraw-Hill.
- OFIR, C.; SIMONSON, I. (2007): "The Effect of Stating Expectations on Consumer Satisfaction and Shop-ping Experience", Journal of Marketing Research, 44 (February), pp. 164-174.
- OLIVER, R.L. (1993): "Cognitive, Affective, and Attribute Bases of the Satisfaction Response", Journal of Consumer Research, 20 (December), pp. 418-430.
- OLIVER, R.L. (1997): Satisfaction: A Behavioral Perspective on the Consumer. Boston, MA: McGraw-Hill.
- PONSONBY-MCCABE, S.; BOYLE, E. (2006): "Unders-tanding Brands as Experiential Spaces: Axiological Implications for Marketing Strategists", Journal of Strategic Marketing, 14 (2), pp. 175-189.
- PORTER, M.E. (1985): Competitive Advantage: Crea-ting and Sustaining Superior Performance. New York: Free Press/London: Collier/Macmillan.
- PUTO; C.P.; WELLS, W.D. (1984): "Informational and Transformational Advertising: The Differential Effects of Time", Advances in Consumer Research, 11, pp. 638-643. Provo, UT: Association for Consumer Research.
- SÁNCHEZ, R. (2005): Delimitación conceptual y mo-delización del valor para el consumidor. (Tesis doc-toral). Universidad de Almería.
- SCHEMBRI, S. (2009): "Reframing Brand Experience", Journal of Business Research, 62, pp. 1299-1310.
- SCHMITT, B. (1999): "Experiential Marketing", Journal of Marketing Management, 15, pp. 53-67.
- SCHMITT, B. (2000): Experiential Marketing. Barcelona: Deusto.
- SCHNEIDER, W.; SHIFFRIN, R.M. (1977): "Controlled and Automatic Human Information Processing: I. Detection, Search, and Attention", Psychological Review, 84 (1), pp. 1-66.
- SCOTT, S.G.; LANE, V.R. (2000): "A Stakeholder Approach to Organizational Identity", The Academy of Management Review, 25 (1), pp. 43-62.
- SHAFIR, E.; SIMONSON, I.; TVERSKY, A. (1993): "Reason-Based Choice", Cognition, 49 (October-November), pp. 11-36.
- SHETH, J.N.; NEWMAN, B.I.; GROSS, B.L. (1991): Consumption Values and Market Choices. Theory and Applications. Cincinnati, OH: South-Western.
- SIMONSON, I. (1989): "Choice Based on Reasons: The case of Attraction and Compromise Effects", Journal of Consumer Research, 16 (September), pp. 158-174.
- SPIES, K.; HESSE, F.; LOESCH, K. (1997): "Store Atmosphere, Mood, and Purchasing Behavior", International Journal of Research in Marketing, 14 (1), pp. 1-17. (Pubitemid 127341046)
- SWAN, J.E.; OLIVER, R.L. (1989): "Postpurchase Communications by Consumers", Journal of Retailing, 65 (Winter), pp. 516-533.
- SWEENEY, J.C.; SOUTAR, G.N. (2001): "Consumer Perceived Value: The Development of a Multiple Item Scale", Journal of Retailing, 77, pp. 203-220. (Pubitemid 33667857)
- VERHOEF, P.; LEMON, K.; PARASURAMAN, A.; ROG-GEVEEN, A.; TSIROS, M.; SCHELESINGER, L.A. (2009): "Customer Experience Creation: Determi-nants, Dynamics and Management Strategies", Journal of Retailing, 85, pp. 31-41.
- VERYZER, R.W.; HUTCHINSON, J.W. (1998): "The Influence of Unity and Prototypicality on Aesthetic Responses to -New Product Designs", Journal of Consumer Research, 24 (March), pp. 374-394.
- WESTBROOK, R.A. (1987): "Product-Consumption based Affective Responses and Postpurchase Pro-cesses", Journal of Marketing Research, 24 (August), pp. 258-271.
- YOO, B.; DONTHU, N. (2001): "Developing and Vali-dating a Multidimensional Consumer-based Brand Equity Scale", Journal of Business Research, 52 (1), pp. 1-14. (Pubitemid 33623586)
- YOO, B.; DONTHU, N.; LEE, S. (2000): "An Examination of Selected Marketing Mix Elements on Brand Equity", Journal of the Academy Marketing Science, 28 (2), pp. 195-211.