ISO 9000 and TQM: Substitutes or complementaries?: An empirical study in industrial companies
- Martínez-Lorente, A.R.
- Martínez-Costa, M.
ISSN: 0265-671X
Année de publication: 2004
Volumen: 21
Número: 3
Pages: 260-276
Type: Article
Revue:
International Journal of Quality & Reliability Management
