Pedro Solana González-rekin lankidetzan egindako argitalpenak (3)

2015

  1. Application of CRM 2.0 in Spanish public administration: Identifying practical results

    Mobile Computing and Wireless Networks: Concepts, Methodologies, Tools, and Applications (IGI Global), pp. 1655-1673

2014

  1. Application of CRM 2.0 in Spanish public administration: Identifying practical results

    Marketing and Consumer Behavior: Concepts, Methodologies, Tools, and Applications (IGI Global), pp. 1228-1246

2013

  1. Application of CRM 2.0 in Spanish public administration: Identifying practical results

    IT in the Public Sphere: Applications in Administration, Government, Politics, and Planning (IGI Global), pp. 47-67