Las habilidades de comunicación como factor preventivo del síndrome de Burnout en los profesionales de la salud

  1. Leal-Costa, C. 1
  2. Díaz-Agea, J.L. 1
  3. Tirado-González, S. 2
  4. Rodríguez-Marín, J. 2
  5. van-der Hofstadt-Román, C.J. 2
  1. 1 Universidad Católica San Antonio
    info

    Universidad Católica San Antonio

    Murcia, España

    ROR https://ror.org/05b1rsv17

  2. 2 Universidad Miguel Hernández de Elche
    info

    Universidad Miguel Hernández de Elche

    Elche, España

    ROR https://ror.org/01azzms13

Journal:
Anales del sistema sanitario de Navarra

ISSN: 1137-6627

Year of publication: 2015

Volume: 38

Issue: 2

Pages: 213-223

Type: Article

DOI: 10.4321/S1137-66272015000200005 DIALNET GOOGLE SCHOLAR

More publications in: Anales del sistema sanitario de Navarra

Abstract

Background. Health professionals are a group that suffers high levels of job stress and burnout. The aim of this study is to demonstrate empirically that the healthcare count on communication skills helps prevent Burnout Syndrome.Method. An observational, analytical, cross-sectional study was proposed, involving a sample of 927 health professionals (197 doctors, 450 nurses and 280 auxiliary nurses). Participants completed questionnaires measuring communication skills in health care (EHC-PS) and the Maslach Burnout Inventory Human Services Survey (MBI-HSS).Results. A negative and statistically significant correlation between the different dimensions of communication skills and emotional exhaustion and depersonalization dimensions of burnout was obtained. On the other hand, a positive and statistically significant correlation between the dimensions of communication skills and the personal accomplishment dimension of burnout was observed.Conclusions. It was shown that the communication skills of health professionals provide protection from and cushion Burnout Syndrome.

Data source: Dialnet