Variables relacionades amb la reducció de la satisfacció dels usuaris d’emergències

  1. David Pina
  2. Pagán Peñalver, Antonio
  3. Puente López, Esteban
  4. Llor Zaragoza, Paloma
  5. Luna Maldonado, Aurelio
Revista:
Anuario de psicología

ISSN: 0066-5126

Any de publicació: 2021

Volum: 51

Número: 3

Pàgines: 138-146

Tipus: Article

DIALNET GOOGLE SCHOLAR lock_openAccés obert editor

Altres publicacions en: Anuario de psicología

Resum

La informació rebuda pels pacients sobre la gravetat de la seva condició,el tipus de proves que cal realitzar o el temps mitjà d’espera en el serveisón factors que tenen influència en el grau de satisfacció. De vegades, laincomoditat dels usuaris pot conduir a expressions de violència adreçades als treballadors de la salut, i això, al seu torn, pot comportar lesconseqüències físiques i psicològiques que comunament hi estan associades. El nostre objectiu és explorar la relació entre el temps d’espera, lasatisfacció del pacient amb el servei i altres variables d’interès. Així, es vautilitzar un disseny transversal per avaluar 320 pacients hospitalaris ala regió de Múrcia (Espanya). Els resultats indiquen que rebre informaciósobre el procés, el temps d’espera fins a la consulta, el grau de satisfacció amb el professional i la resolució de dubtes són predictors del grau desatisfacció general del pacient amb l’experiència clínica.

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Fuente de los datos: Dialnet