Las precondiciones para la transferencia de conocimiento y desempeño en relaciones cliente-proveedor
- Augusto Rodríguez Orejuela
- Miguel Hernández Espallardo
- Alfonso Rodríguez Ramírez
ISSN: 1657-6276, 2145-941X
Year of publication: 2011
Issue: 30
Pages: 58-92
Type: Article
More publications in: Pensamiento y gestión: revista de la División de Ciencias Administrativas de la Universidad del Norte
Abstract
AbstractThe purpose of this paper is to study the preconditions of the business exchange to facilitate investment in mechanisms for knowledge transfer and its effects on performance in customer-supplier relationships. The results show how companies engaged in the learning achievement of performance goals as the provider of the customer able to learn through investments in mechanisms to transfer knowledge. To be effective, these investments require prior knowledge of the client firm and a strategic perception of the relationship of learning by the receiver of knowledge, acting as a supplier in terms of trade. The study found that investment in mechanisms for sharing knowledge and commitment to learn the receiver of knowledge, positive influence on learning.