Desconfianza hacia la venta tradicional y electrónicaun estudio sobre el perfil del consumidor desconfiado

  1. Pascual del Riquelme Martínez, María Isabel
  2. Román Nicolás, Sergio
  3. Rodríguez Herrera, Rocío
Revista:
Universia Business Review

ISSN: 1698-5117

Año de publicación: 2011

Número: 31

Páginas: 132-155

Tipo: Artículo

Otras publicaciones en: Universia Business Review

Referencias bibliográficas

  • AIMC (2010), "12a encuesta AIMC a usuarios de Internet", Navegantes en la Red, OCDE, Febrero 2010.
  • Altemeyer, B. (2004) "Highly Dominating, Highly Authoritarian Personalities", The Journal of Social Psychology, Vol. 144, núm. 4, p. 421-447.
  • Bao, Y.; Zheng, K.; Su, C. (2003) "Face Consciousness and Risk Aversion: Do They Affect Consumer Decision-Making?", Psychology & Marketing, Vol. 20, núm. 8, p. 733-755.
  • Belk, R.W. (1985) "Materialism: Trait Aspects of Living in the Material Word", Journal of Consumer Research, Vol. 12, núm. 3, p. 265-280.
  • Bigné, E.; Currás, R.; Sánchez, I. (2009) "Brand credibility in cause-related marketing: the moderating role of consumer values", Journal of Product & Brand Management, Vol. 18, núm. 6, p. 437-447.
  • Chen, S.C.; Dhillon, G.S. (2003) "Interpreting Dimensions of Consumer Trust in E-Commerce", Information Technology and Management, Vol. 4, núm. 2/3, p. 303-318.
  • Cho, J. (2006) "The mechanism of trust and distrust formation and their relational outcomes", Journal of Retailing, Vol. 82, núm. 1, p. 25-35.
  • Darke, P.R.; Ashworth, L.; Main, K.J. (2009) "Great expectations and broken promises: misleading claims, product failure, expectancy disconfirmation and consumer distrust", Academy of Marketing Science Journal, Vol. 38, núm. 3, p. 347-362.
  • Francis, J.E. (2007) "Internet retailing quality: one size does not fit all", Managing Service Quality, Vo. 17, núm. 3, p. 341-355.
  • Good, D. (1988) "Individuals, interpersonal relations, and trust", en: Trust, ed. D.G. Gambetta, Basil Blackwell, New York, p. 131-185.
  • INE (2010) "Encuesta sobre equipamiento y uso de Tecnologías de la Información y Comunicación en los hogares", 1 de Octubre de 2010, disponible en www.ine.es
  • Jones, G.R.; George, J.M. (1998) "The experience and evolution of trust: Implications for cooperation and teamwork", Academy of Management Review, Vol. 23, núm. 3, p. 531-546.
  • Kim, D.J.; Ferrin, D.L.; Rao, H.R. (2008) "A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents", Decision Support Systems, Vol. 44, núm. 2, p. 544-564.
  • Lado, N.; Villanueva, M.L. (1998) "Efectos del materialismo en las decisiones del joven consumidor: Un estudio exploratorio", Revista Española de Investigación de Marketing Esic, Vol. 2, núm. 3, p. 87-101.
  • Luhmann, N. (1979) "Trust and Power", John Wiley, New York.
  • Main, K.J.; Dahl, D.W.; Darke, P.R. (2007) "Deliberative and Automatic Bases of Suspicion: Empirical Evidence of the Sinister Attribution", Journal of Consumer Psychology, Vol. 17, núm. 1, p. 59-69.
  • Mandrick, C.A.; Bao, Y. (2005) "Exploring the Concept and Measurement of General Risk Aversion", Advances in Consumer Research, Vol. 32, núm. 1, p. 531-539.
  • Mayer, R.C.; Davis, J.H.; Schoorman, F.D. (1995) "An integration model of organizational trust", Academy of Management Review, Vol. 20, núm. 3, p. 709-734.
  • McDaniel, S.W.; Burnett, J.J. (1990) "Consumer Religiosity and Retail Store Evaluative Criteria", Journal of the Academy of Marketing Science, Vol. 18, núm. 2, p. 101-112.
  • McIntyre, F.S.; Thomas, J.L.; Gilbert, F.W. (1999) "Consumer Segments and Perceptions of Retail Ethics", Journal of Marketing Theory and Practice, Vol. 7, núm. 2, p. 43-53.
  • McKnight, D.H.; Choudhury, V.; Kacmar, C. (2002) "The impact of initial consumer trust on intentions to transact with a web site: a trust building model", Journal of Strategic Information Systems, Vol. 11, núm. 3-4, p. 297-323.
  • ONTSI, (2008) "La sociedad en Red", Informe Anual 2008, disponible en www.ontsi.red.es
  • Pavlou, P.A.; Gefen, D. (2005) "Psychological Contract Violation in Online Marketplaces: Antecedents, Consequences, and Moderating Role", Information Systems Research, Vol. 16, núm. 4, p. 372-399.
  • Richins, M.L.; Dawson, S. (1992) "A Consumer Values Orientation for Materialism and Its Measurement: Scale Development and Validation", Journal of Consumer Research, Vol. 19, núm. 3, p. 303-316.
  • Román, S. (2010) "Relational Consequences of Perceived Deception in Online Shopping: The Moderating Roles of Type of Product, Consumer's Attitude Toward the Internet and Consumer's Demographics", Journal of Business Ethics, Vol. 95, núm. 3, p. 373-391.
  • Román, S.; Ruíz, S. (2005), "Relationship Outcomes of Perceived Ethical Sales Behaviour: The Customer's Perspective", Journal of Business Research, Vol. 58, núm. 4, p. 439-445.
  • Ross, I. (1975) "Perceived Risk and Consumer Behavior: A Critical Review, " Advances in Consumer Research, Vol. 2, p. 1-20.
  • Singh, J.; Sirdeshmukh, D. (2000) "Agency and Trust Mechanisms in Consumer Satisfaction and Loyalty Judgments", Journal of the Academy of Marketing Science, Vol. 28, núm. 1, p. 150-167.
  • Sirdeshmukh, D.; Singh, J.; Sabol, B. (2002) "Consumer Trust, Value, and Loyalty in Relational Exchanges", Journal of Marketing, Vol. 66, núm. 1, p. 15-37.
  • Swimberghe, K.; Sharma, D.; Flurry, L. (2009) "An exploratory investigation of the consumer religious commitment and its influence on store loyalty and consumer complaint intentions", Journal of Consumer Marketing, Vol. 26, núm. 5, p. 340-347.
  • Tate, E.; Miller, G. (1971). "Differences in Value Systems of Persons with Varying Religious Orientations", Journal for the Scientific Study of Religion, Vol. 10, núm. 4, p. 357-365.
  • Thomas, J.L.; McIntyre, F.S.; Gilbert, F.W. (1995) "Retail Ethics: An Exploratory Examination of Consumer Perceptions", Marketing: Foundations for a Changing World, Southern Marketing Association Proceedings, p. 155-158.
  • Urban, G.L.; Amyx, C.; Lorenzon, A. (2009) "Online Trust: State of the Art, New Frontiers, and Research Potential", Journal of Interactive Marketing, Vol. 23, núm. 2, p. 179-190.
  • Vitell, S.J.; Muncy, J. (1992) "Consumer Ethics: An Empirical Investigation of Factors Influencing Ethical Judgments of the Final Consumer", Journal of Business Ethics, Vol. 11, núm. 8, p. 585-597.
  • Vitell, S.J.; Paolillo, J.G.P. (2003) "Consumer Ethics: The Role of Religiosity", Journal of Business Ethics, Vol. 46, núm. 2, p. 151-162.
  • Wilkes, R.E.; Burnett, J.J.; Howell, R.D. (1986) "On the meaning and measurement of religiosity in consumer research", Journal of the Academy of Marketing Science, Vol. 14, núm. 1, p. 47-56.
  • Yang, M.H.; Chandlrees, N.; Lin, B.; Chao, H.Y. (2009) "The effect of perceived ethical performance of shopping websites on consumer trust", Journal of Computer Information Systems, Vol. 50, núm. 1, p. 15-24.