Aplicabilidad de rediseño de procesos en el ámbito hospitalario público

Abstract

The new managerial trends in the public sanitary administration plead for a major protagonism of the citizens in the capture of decisions of the welfare processes and for an improvement of the quality of the hospitable offered services; Conscious of this reality, the hospitable directions are characterized by the increasing interest to develop projects of improvement of your welfare basic processes, using for it in some cases tools as the Reengineering called or Process redesign that supposes a controlled and drastic demolition of the strategic processes of added value and of the systems, the political ones and the structures of the organization that sustain them to optimize the flows of the work and the activity of an organization. In this article we study the Process redesign from a conceptual point, checking the phases necessary for your putting in march and analyzing your potential application in the Hospitable Public area. We end up by highlighting that the practice of the process redesign is not, according to your conceptual principles, feasible from an executive point of view in the public hospitals, which indicates us that the practices like that named, rigorously they cannot be such indeed and they incline rather to other organizational orientations.