Estudio del Modelo de productos y Servicios de las empresas de servicios documentales

Abstract

The development of the Information Society, the information technologies, it has generated in the managerial context the necessity to have systems that al-low an effective administration of the information and documentation resources of the companies. This fact has favored the recent appearance and strong growth of a sector of companies, denominated, documental services, that offers products and services related with the administration of information, documentation and knowledge. However, their quick growth and expansion has stumped its understanding, conceptualization and sectoral stratification. This work tries to put light in the conceptualization of this type of companies and in the definition of the sector of economic activity that configure the companies of documental services, by a case study that identifies its products and services