Communication issues during triage in a paediatric emergency departmentNurses’ perspectives

  1. Ana Isabel Foulquié-Rubio 1
  2. Dolores Beteta-Fernández 2
  1. 1 Universidad de Murcia
    info

    Universidad de Murcia

    Murcia, España

    ROR https://ror.org/03p3aeb86

  2. 2 Hospital Virgen de la Arrixaca
    info

    Hospital Virgen de la Arrixaca

    Murcia, España

    ROR https://ror.org/058thx797

Llibre:
Interpreting in legal and healthcare settings
  1. Eva N.S. Ng (coord.)
  2. Ineke H.M. Crezee (coord.)

Editorial: John Benjamins

ISBN: 978-90-272-0504-9

Any de publicació: 2020

Pàgines: 243-261

Tipus: Capítol de llibre

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Resum

This chapter presents the results of a questionnaire-based study carried out in the paediatric emergency department of one of the main hospitals in the Region of Murcia (south-eastern Spain). It explores the perceptions of the triage nurses who communicate with immigrant children and their families, and the current solutions being applied to address those communication needs. The results show that nurses experience mainly linguistic difficulties when communicating with non-Spanish-speaking patients and their families, and that informal, ad hoc solutions are the order of the day

Fuente de los datos: Dialnet