Teaching qualityThe satisfaction of university students with their professors
- Ruiz Esteban, Cecilia María 1
- Santos del Cerro, Jesús 2
- 1 Universidad de Murcia. Dept. Psicología Evolutiva y de la Educación.
-
2
Universidad de Castilla-La Mancha
info
ISSN: 0212-9728, 1695-2294
Año de publicación: 2020
Título del ejemplar: May - September
Volumen: 36
Número: 2
Páginas: 304-312
Tipo: Artículo
Otras publicaciones en: Anales de psicología
Resumen
For almost a century now, the concern of universities about student satisfaction with teaching quality has been increasing. A literature review has enabled the attributes of quality teaching to be classified into three main types: pedagogical, generic, and disciplinary. The aim of this paper is to identify the variables that, in the opinion of students, most influence student satisfaction regarding teaching quality. A total of 476 undergraduate students participated from Business Administration and Management of the University of Castilla-La Mancha (Spain). An ad hoc questionnaire was used to assess student satisfaction with teaching. Parametric (Logistic Regression Analysis) and non-parametric (Decision Tree) models were used. Our data indicate that if the professor explains the subject clearly, is concerned to find out whether the explanations have been understood, and carefully prepares the classes; the teaching-quality assessment will be very satisfactory. The identification of the attributes of quality teaching will enable universities to draw up initial and ongoing training plans for their teaching staff, bearing in mind the crucial role played by generic, pedagogical, and disciplinary competences in professor-student interaction.
Referencias bibliográficas
- Abrami, P.C. (1989). How should we use student ratings to evaluate teaching?. Research in Higher Education, 30(2), 221–227. https://doi.org/10.1007/BF00992718
- Abrami, P.C., Marilyn, H. M., & Raiszadeh, F. (2001). Business students' perceptions of faculty evaluations. The International Journal of Educational Management, 15(1), 12–22. https://doi.org/10.1108/09513540110366097
- Apodaka, P. y Grad, H. (2002). Análisis dimensional de las opiniones de los alumnos universitarios sobre sus profesores [Dimensional analysis of the opinions of university students about their teachers: comparison between parametric and non-parametric techniques]. Revista de Investigación Educativa, 20(2), 385-409
- Bain, K. (2004). What the best college teachers do? Cambridge: Harvard University Press.
- Bartram, B., & Bailey, C. (2009). Different students, same difference?: A comparison of UK and international students' understandings of 'effective teaching'. Active Learning in Higher Education, 10(2), 172-184. https://doi.org/10.1177/1469787409104903
- Basow, S. A., Phelan, J. E., & Capotosto, L. (2006). Gender patterns in college students' choices of their best and worst professors. Psychology of Women Quarterly, 30(1), 25-35. https://doi.org/10.1111/j.1471-6402.2006.00259.x
- Bhattacharya, B. (2004). What is 'good teaching' in engineering education in India? A case study. Innovations in Education and Teaching International, 41(3), 329-341. https://doi.org/10.1080/14703290410001733258
- Cabalín, D., & Navarro, N. (2010). Conceptualización de los estudiantes sobre el buen profesor universitario en las carreras de la salud de la Universidad de La Frontera – Chile [Conceptualization of students about the good university professor in health careers at the University of La Frontera – Chile]. Int. J. Morphol, 26, 887-892.
- Cohen, P. A. (1980). Effectiveness of student-rating feedback for improving college instruction: A meta-analysis of findings. Research in higher education, 13(4), 321-341. https://doi.org/10.1007/BF00976252
- Cox, S. S., & Swanson, M. S. (2002). Identification of teaching excellence in operating room and clinic settings. American Journal of Surgery, 183(3), 251-255. https://doi.org/10.1016/S0002-9610(02)00787-0
- De Miguel, M. (1998). La evaluación del profesorado universitario. Criterios y propuestas para mejorar la función docente [The evaluation of the university teaching staff. Criteria and proposals to improve the teaching function]. Revista de Educación, 315, 67-84.
- Devlin, M., & Samarawickrema, G. (2010). The criteria of effective teaching in a changing higher education context. Higher Education Research & Development, 29(2), 111-124.https://doi.org/10.1080/07294360903244398
- Duvivier, R. J., Van Dalen, J., Van der Vleuten, C. P. M., & Scherpbier, A. J. J. A. (2009). Teacher perceptions of desired qualities, competencies and strategies for clinical skills teachers. Medical Teacher, 31(7), 634-641. https://doi.org/10.1080/01421590802578228
- ENQA. (2005). Standards and Guidelines for Quality Assurance in the European Higher Education Area. European Association for Quality Assurance in Higher Education, 41. doi: 952-5539-05-9
- Feldman, K. A. (1996). Identifying exemplary teaching: Using data from course and teacher evaluations. New directions for teaching and learning, 65, 41-50. https://doi.org/10.1002/tl.37219966509
- Fernández Rico, J.E., Fernández Fernández, S., Álvarez Suárez, A. y Martínez Camblor, P. (2007). Éxito académico y satisfacción de los estudiantes con la enseñanza universitaria [Academic success and student satisfaction with university education]. RELIEVE, 13(2), 203-214.
- Friz, M., Sanhueza, S., & Figueroa, E. (2011). Concepciones de los estudiantes para profesor de matemáticas sobre las competencias profesionales implicadas en la enseñanza de la estadística [Pre-Service Mathematics Teachers’ Concepts Regarding the Professional Competencies Involved in the Teaching of Statistics]. Revista Electrónica de Investigación Educativa, 13, 113-131.
- Fry, H., Ketteridge, S., & Marshall, S. (2008). A handbook for teaching and learning in higher education: Enhancing academic practice. London: Routledge.
- García Ramos, J. M. (1997). Análisis Factorial Confirmatorio en la validación del constructo competencia docente del profesor universitario. [Confirmatory Factor Analysis in the validation of the teacher's teaching competence construct] Bordón, 49(4), 361-391.
- Gargallo, B. (2008). Estilos de docencia y evaluación de los profesores universitarios y su influencia sobre los modos de aprender de sus estudiantes [Teaching and assessment styles of university professors and their influence on the ways of learning of their students]. Revista Española de Pedagogía, 66(241), 425-445.
- Glenn, D., Patel, F., Kutieleh, S., Robbins, J., Smigiel, H., & Wilson, A. (2012). Perceptions of optimal conditions for teaching and learning: a case study from Flinders University. Higher Education Research & Development, 31(2), 201-215. https://doi.org/10.1080/07294360.2011.555390
- Greenwald, A. G., & Gillmore, G. M. (1997). Grading leniency is a removable contaminant of student ratings. American psychologist, 52(11), 1209. https://doi.org/10.1037/0003-066X.52.11.1209
- Hanley, J.A. y McNeil, B.J. (1982). The meaning and use of the área under a receiver operating characteristic (ROC). Radiology, 143(1), 29-36. https://doi.org/10.1148/radiology.143.1.7063747
- Hobson, S. M., & Talbot, D.M. (2001). Understanding student evaluations. College Teaching, 49(1), 26–31. https://doi.org/10.1080/87567550109595842
- Hosmer, D.W. y Lemeshow, S. (1980). A goodness-of-fit test for multiple logistic regression model. Communications in Statistics, 10, 1043-1069. https://doi.org/10.1080/03610928008827941
- Jahangiri, L., McAndrew, M., Muzaffar, A., & Mucciolo, T. W. (2013). Characteristics of effective clinical teachers identified by dental students: a qualitative study. European Journal of Dental Education, 17(1), 10-18. https://doi.org/10.1111/eje.12012
- Jerez Yañez, Ó., Orsini Sánchez, C. y Hasbún Held, B. (2016). Atributos de una docencia de calidad en la educación superior: una revisión sistemática [Attributes of quality teaching in higher education: a systematic review]. Estudios Pedagógicos, 42(3), 483-506. https://doi.org/10.4067/S0718-07052016000400026
- Kelly, F. J. (1950). Toward a Better College Teaching (No. 13). Federal Security Agency, Office of Education.
- Lee, A., Manathunga, C., & Kandlbinder, P. (2010). Shaping a culture: Oral histories of academic development in Australian universities. Higher Education Research & Development, 29(3), 307-318. doi: https://doi.org/10.1080/07294360903252128
- Marsh, H. W. & Roche, L. (1993) The use of students' evaluations and an individually structured intervention to enhance university teaching effectiveness. American Educational Research Journal, 30(1), 217–251. https://doi.org/10.3102/00028312030001217
- Marsh, H. W. (1987). Student's evaluations of university teaching: Research findings, methodological issues, and directions for future research. International Journal of Educational Research, 11(3), 253-388. https://doi.org/10.1016/0883-0355(87)90001-2
- Marsh, H. W. y Bailey, M. (1993). Multidimensional students' evaluations of teaching effectiveness. Journal of Higher Education, 64, 1-18. https://doi.org/10.1080/00221546.1993.11778406
- Martínez, M. M., García, B., & Quintanal, J. (2006). El perfil del profesor universitario de calidad desde la perspectiva del alumnado [The qualified university teacher from the students' perception]. Educación XXI, 9(1), 183-198. https://doi.org/10.5944/educxx1.9.0.325
- Marzano, R. J. (2010). On excellence in teaching. Bloomington: Solution Tree.
- Mittal, S., & Gera, R. (2013). Student Evaluation of Teaching Effectiveness (SET): An SEM Study in Higher Education in India. International. Journal of Business and Social Science, 4(10), 289-298
- Monereo, C., & Dominguez, C. (2014). La identidad docente de los profesores universitarios competentes [The teaching identity of competent university teacher]. Educación XX1, 17(2), 83-104. https://doi.org/10.5944/educxx1.17.2.11480
- Nath, A., & Zheng, L. (2004). Perception of service quality in E-commerce: An analytical study of Internet auction sites (Unpublished Master dissertation).
- Norusis, M.J. (2008). SPSS Statistics 17.0 Statistical Procedures Companion. Prentice-Hall Inc.: Upper Saddle River, NJ.
- O'Neill, M. A., & Palmer, A. (2004). Importance-performance analysis: a useful tool for directing continuous quality improvement in higher education. Quality assurance in education, 12(1), 39-52. https://doi.org/10.1108/09684880410517423
- Pozo, C., Bretones, B., José Martos, M., & Alonso, E. (2011). Evaluación de la actividad docente en el Espacio Europeo de Educación Superior: un estudio comparativo de indicadores de calidad en universidades europeas [Evaluation of the educational activity in the European Space of Higher Education: A comparative study of quality indicators in European Universities]. Revista Española de Pedagogía, 69(248), 145-163.
- Sarwar, M., Dildar, M., Shah, A. A., & Hussain, S. (2017). Relationship among Students' Academic Achievement, Students' Evaluation of Teacher and Students' Evaluation of Course. Dialogue, 12(1), 50.
- Singh, S., Pai, D. R., Sinha, N. K., Kaur, A., Soe, H. H. K., & Barua, A. (2013). Qualities of an effective teacher: what do medical teachers think? Medical Education, 13(128), 1-7. https://doi.org/10.1186/1472-6920-13-128
- Stodnick, M., & Rogers, P. (2008). Using SERVQUAL to measure the quality of the classroom experience. Decision Sciences. Journal of Innovative Education, 6(1), 115-133. https://doi.org/10.1111/j.1540-4609.2007.00162.x
- Tejedor, F. J. (2003). Un modelo de evaluación del profesorado universitario [An evaluation model for university professors]. Revista de Investigación Educativa, 21(1), 157-182.
- Tejedor, F. J., Jato, E., & Mínguez, C. (1988). Evaluación del profesorado universitario por los alumnos de la universidad de Santiago [Evaluation of the university professors by the students of the University of Santiago]. Studia Paedagogica, 20, 73-134.
- Touron, J. (1989). La validación de constructo: su aplicación al CEED (cuestionario de evaluación de la eficacia docente) [Construct validation: its application to the CEED (teacher effectiveness evaluation questionnaire)]. Bordón, 41(4), 735-756.
- Vernon, P.E. (1964). Personality Assessment: a critical survey. London: Methuen.
- Villa, A. y Morales, P. (1993). La evaluación del profesor [Teacher’ evaluation]. Vitoria-Gasteiz: Servicio Central de Publicaciones del Gobierno Vasco.
- Wagenaar, T.C. (1995). Student evaluation of teaching: some cautions and suggestions. Teaching Sociology, 64(1), 64–68. https://doi.org/10.2307/1319382
- Young, S., & Shaw, D. G. (2014). Profiles of Effective College and University Teachers. The Journal of Higher Education, 70, 670-686. https://doi.org/10.1080/00221546.1999.11780803
- Casero, A. (2010). ¿Cómo es el buen profesor universitario según el alumnado?. Revista española de pedagogía, 246, 223-242
- Llorent-Bedmar, V., & Palma, V. C. C. D. (2019). Análisis crítico de las encuestas universitarias de satisfacción docente1 Critical analysis of university teacher satisfaction surveys. Revista de Educación, 385, 91-117
- Vergara-Morales, J., Del Valle, M., Díaz, A., Matos, L., & Pérez, M. V. (2019). Motivational profiles related to the academic satisfaction of university students. Anales de Psicología/Annals of Psychology, 35(3), 464- 471.